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At thejerseys.co, we aim to provide reliable after-sales service. If your item arrives with quality issues, please contact us with photos right away. Returns due to personal reasons (e.g., wrong size/color or change of mind) are allowed, but the return shipping costs must be covered by you. Please return items in original condition and share the tracking number with us.
For size issues, you may request a replacement by providing photos and paying a small reshipping fee ($10–$50). If your package is delayed, lost, or held by customs, we’ll resend it for free based on specific timelines. Personalized items are non-returnable. For any concerns, kindly contact our customer service at thejerseys@outlook.com or text us at +44 788 478 0614 — we’re here to help!
We offer Standard and Fast Shipping options. Standard Shipping is free and takes 1–2 business days for processing and 15–30 business days for delivery. Fast Shipping costs $9.99 and takes 10–20 business days. For the USA, Canada, UK, Italy, and Australia, Fast Shipping typically arrives in 5–13 days, while Standard Shipping takes 10–25 days.
Please allow 1–3 days for order processing. Delivery times may vary due to factors like weather or customs delays. You’ll receive a notification when your order ships. If your package is delayed, lost, or marked as delivered but not received, please contact customer service within 45 days of your order. For any other issues, reach out within 90 days. We’re committed to ensuring every customer receives their order.
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