For your convenience, we accept the following forms of payment:
Credit Cards: Visa, MasterCard, American Express (AE), JCB, Apple Pay, Google Pay
Debit Cards: Visa, MasterCard, JCB, AE, Diners Club (DC)
Q1: Why does my credit card payment sometimes fail?
A1:
There are several possible reasons:
Your credit card may not be authorized for international payments. Please contact your issuing bank.
Each IP address is limited to one payment per day.
Your card may have insufficient available credit.
Our payment gateway may not support your card — please try a different one.
Your billing address may not match your shipping address.
The card information you entered (such as card number or CVC code) may be incorrect.
Q2: How can I resolve these payment issues?
A2:
Try using a different card. Ensure that your billing and shipping addresses match exactly.
Q3: Why is my payment still pending after I’ve completed checkout?
A3:
This could be due to an unsuccessful payment. Please allow some time for verification.
Once your payment is confirmed, your order status will update to “Paid.”
If the payment was deducted from your account but the status remains “Pending,” please contact us via email and we will assist you as soon as possible.
Q4: Is my payment secure?
A4:
Yes. All payments are encrypted and processed through VeriSign-secured channels, one of the highest levels of commercial encryption available.
We are committed to protecting your credit card information and keeping your account details confidential.
Q5: How do I know if my payment was received?
A5:
You can check your order status on our website. Once payment is successful, you’ll also receive a confirmation email from the bank.
Q6: Why was I overcharged?
A6:
Your bank may charge additional international transaction fees or currency exchange fees.
Please note: We only charge the exact amount shown on your order confirmation.
Thanks for subscribing!
This email has been registered!
| Product | SKU | Description | Collection | Availability | Product type | Other details |
|---|